Emerging Issues Behavioral Health
NTTAP Learning Collaborative
Crisis Intervention and De-escalation in Primary Care
Available On Demand: Recording and Slides
ABOUT
This Learning Collaborative will provide four learning sessions to help healthcare workers identify, de-escalate, and intervene in crisis behaviors in the healthcare setting. These four sessions will use evidence-based practice interventions that promote safety for patients and staff by emphasizing preventive measures and least-restrictive/non-physical interventions to reduce the risk of unsafe crisis behaviors. Each session of the Learning Collaborative will provide an opportunity for the participants to plan de-escalation and crisis interventions that promote patient and staff safety in their health centers. This Learning Collaborative aligns with the Health Center Performance Improvement domain of Quality, Patient Care, and Safety as it addresses approaches to reduce behaviors that may harm patients. Each session is 90 minutes.
PRESENTERS
Pamela Llewellyn
MSW, LCSW-C, MBA
Senior Advisor, Behavioral Health Services
Pamela Llewellyn, MSW, LCSW-C, MBA, is a behavioral health executive with over twenty (20) years of experience executing behavioral health programs in various healthcare settings. She is a Licensed Certified Social Worker-Clinical in Maryland and a registered clinical supervisor for social work. Pamela has extensive leadership experience with hospital and facilities program management, behavioral health program marketing and development, regulatory compliance, and community stakeholder collaborations.
During her career, Pamela led efforts to develop programs and services for inpatient, outpatient, and intermediate levels of behavioral healthcare. Her breadth of experience includes developing primary care and behavioral health integration programs, high-risk utilization reduction strategies, and behavioral health strategic planning for healthcare organizations.
Pamela holds an undergraduate degree in Social Work and Sociology from Frostburg State University, a Master of Social Work degree from the University of Maryland School of Social Work, and a Master of Business Administration degree from Walden University.
Victor Welzant
PsyD
Clinical Psychologist
Victor Welzant, PsyD, is the Director of Education and Training and a past member of the Board of Directors of the International Critical Incident Stress Foundation, based in Ellicott City, MD. Victor previously served as Director of Acute Trauma Services for the Sheppard Pratt Health System and as a consultant to the State of Maryland, Department of Health and Mental Hygiene in the area of disaster behavioral health. Victor maintains a private consulting and clinical practice in Towson MD, where he specializes in the treatment of Trauma and Stress related conditions, organizational training, and program development. Victor is the Clinical Director for the Anne Arundel Fire Dept. Critical Incident Stress Management team in MD, as well as a supervisor for the Sheppard Pratt Health Care CISM team development. He is a consultant to the Harford County Maryland Sheriff’s Department’s Crisis Negotiation, and Peer Support teams and serves on the adjunct faculty of Towson University in Psychology, Nursing, and Homeland Security. Victor currently serves on the editorial board of the International Journal of Emergency Mental Health. Victor lectures and consults internationally on the topics Crisis Intervention, Critical Incident Stress Management, Suicide, Disaster Behavioral Health, and the impact and treatment of trauma.
The AAFP has reviewed Behavioral Health Strategies for Health Centers and deemed it acceptable for AAFP credit. The term of approval is for one year. Participants should claim only the credit commensurate with the extent of their participation in the activity.
Each live learning collaborative session is approved for 1.0 AAFP Elective credits. Elective credits are available for physicians, physician assistants, nurses, nurse practitioners, and medical assistants.
This program is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) as part of an award totaling $1,485,711 with 0% financed with non-governmental sources. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by HRSA, HHS, or the U.S. Government. For more information, please visit HRSA.gov.